Frequently Asked Questions
Everything you need to know about ordering, printing, shipping, and returns.
- How does the printing process work?
We use professional direct-to-garment (DTG) printing, applying your artwork directly onto the garment using high-resolution printers and premium, fade-resistant inks. Every order is printed fresh — we don't keep pre-printed stock.
- How long does production take before my order ships?
Most orders are printed and ready to ship within 3–5 business days. After shipping, delivery time depends on the carrier and service you selected at checkout.
- Can I upload my own design or photo?
Yes! Use our Design Studio to upload your artwork, photos, or logos. We support JPG, PNG, and SVG files. For the best print quality, we recommend high-resolution images (at least 300 DPI). You can also add text overlays with custom fonts.
- What sizes do you offer?
T-shirts and hoodies are available in S, M, L, XL, 2XL, 3XL, 4XL, and 5XL. We also carry tall sizes (LT through 5XLT). Hats are one-size-fits-most. See the size guide on any order page for exact measurements.
- What is your return and refund policy?
Because every item is custom-printed to order, we don't accept returns for buyer's remorse or sizing issues. However, if there is a print defect, damage, or we made a mistake, contact us within 14 days of delivery and we will reprint or refund your order at no cost.
- What if I'm unhappy with the print quality?
Your satisfaction matters to us. If the print doesn't look right — faded colors, misalignment, or any defect — take a photo and send it to us via the Contact page. We'll make it right with a free reprint or a full refund.
- Do you ship internationally?
Currently we ship within the United States only. We offer FedEx, UPS, and USPS shipping options at checkout, with express options available for faster delivery.
- Can I order multiple items?
Yes! You can set the quantity for any design when placing your order. If you need a bulk order (20+ items), contact us directly and we'll work with you on pricing.
- How do I track my order?
Once your order ships, we'll send a confirmation email with your tracking number. You can also use the Order Lookup tool on our site to view your order status at any time.
- What file formats and image quality do you recommend?
PNG files with a transparent background work best for artwork and logos. For photos, JPG is fine. Aim for at least 300 DPI at the final print size. Low-resolution images may appear blurry when printed — our studio shows you a preview before you order.